Privacy Policy

1. Introduction

TheBestASR ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automatic speech recognition service. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access our service.

2. Information We Collect

2.1 Information You Provide

When you use our service, we may collect the following information:

• Audio and Video Files: You upload audio or video files for transcription. We process these files to provide you with transcribed text.
• Account Information: If you create an account, we collect your email address, name, and profile information provided during authentication.
• Authentication Data: When you sign in with Google or other authentication providers, we receive certain information from that provider.

2.2 Automatically Collected Information

We may automatically collect certain technical information when you use our service, including:

• IP address and browser type
• Device information and operating system
• Referring website and pages viewed
• Time and date of access
• Usage patterns and service performance data

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process your audio/video files and provide transcription services.
• Account Management: To create and manage your account, provide authentication, and communicate with you.
• Service Improvement: To analyze usage patterns, improve our service performance, and develop new features.
• Security: To detect, prevent, and address technical issues and fraudulent activity.
• Legal Compliance: To comply with legal obligations and enforce our terms and policies.

4. Data Storage and Retention

4.1 File Storage

Your uploaded files are temporarily stored using Vercel Blob Storage during processing. Files are automatically deleted after transcription is complete or if processing fails.

4.2 Transcription Results

Transcription results are stored in our database and associated with your account. You may delete your transcription data at any time through your account settings or by contacting us.

4.3 Retention Period

We retain your data only as long as necessary to provide our services and as described in this policy. When you delete your account, we will delete or anonymize your data within 30 days, unless we are required by law to retain it longer.

5. Third-Party Services

We use third-party services to help operate our service:

• Vercel Inc.: Provides hosting infrastructure and blob storage services.
• Supabase: Provides authentication and database services.
• Volcengine (ByteDance): Provides the speech recognition API that processes your audio files.
• Google: Provides OAuth authentication services.

These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

6. Your Rights Under GDPR

If you are located in the European Economic Area (EEA) or United Kingdom, you have certain data protection rights under the General Data Protection Regulation (GDPR):

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data.
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to certain processing activities.
• Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise these rights, please contact us at the address provided in Section 11 below.

7. Your Rights Under CCPA

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Information about the categories of personal information we collect and how we use it.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out: Opt-out of the sale of your personal information (we do not sell personal information).
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights.

8. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our service after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: